Dealing with a lot of packages on a daily basis has not left Nancy Cornelio feeling boxed in. From blowing bubbles to entertain children to helping people ship skis to Colorado, Cornelio loves what she does at the New Canaan Post Office .
"It's more challenging, more stressful, more time-consuming and more fun than I thought it would be," she says. Cornelio has been in the postmaster job for more than a year, managing a team of five U.S. Postal Service employees while helping town residents send items where they need to go.
She has been employed by the Postal Service for 25 years. Her career began in New Canaan, working as a mail handler and window clerk. "I feel like I've come home," she said. "I've come back and now I'm staying. I'm glad to be part of it."
The lofty-sounding postmaster title does not keep Cornelio from mingling with customers. She regularly goes out to help customers find the right shipping boxes, assist town newcomers with available services and entertain children who might be agitated as they wait in line with their parents. "I'm OK doing it for the young and old," she says with a laugh.
New Canaan customers have high expectations, Cornelio said. But they care about the post office, even donating old items to add to the building's charm or just to show their appreciation. Cornelio returns the favor, occasionally bringing cherry tomatoes grown at her home in Stamford to the post office for sharing.
Cornelio said it's important for her to educate and motivate people and be as helpful as possible. "I make the time to do what's necessary for the customers and the organization," she said.
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