How You Can Get Cable, Cell Credit In New Canaan After Sandy

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Cable, satellite and wireless phone providers are issuing credits and refunds for customers in the are who were affected by superstorm Sandy.
Cable, satellite and wireless phone providers are issuing credits and refunds for customers in the are who were affected by superstorm Sandy. Photo Credit: Flickr user Mayham

FAIRFIELD COUNTY, Conn. – If you live in Fairfield County and lost cellular phone, cable or satellite service during and after Hurricane Sandy, you may be eligible for some money back.

Cablevision says its customers can receive a credit for any “full or partial day during which they were unable to access Optimum services,” according to a statement on its website.

“Customers who have experienced a loss of service should contact Cablevision within 30 days of service being restored and request a credit for their regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable, including periods when there was no electricity to the home or business where the services are received,” said the statement.

Cablevision’s senior executive vice president, Kristin Dolan added: “Customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost.”

Verizon FIOS says it plans to extend credits for customers affected by the storm. "We routinely credit our customers when they’re out of service, whether for power outages or other reasons where service has been impacted. We will of course do the same for those affected by Hurricane Sandy," spokesman Bill Kula.

Time Warner Cable and Cox announced that they are adopting similar policies, according to press releases.

Comcast’s spokesperson Kristen Roberts says: “We want to do everything we can to make things even a little easier our customers impacted by the storm go through this difficult time. We will handle customers on an individual basis so we can be sensitive to their specific needs and circumstances.

Customers can call (800) COMCAST, or visit a local service center for assistance with credits, damaged equipment and other storm-related concerns.

DirecTV and Dish Network, the two largest U.S. satellite-TV providers, as well as Verizon’s FiOS TV (in Greenwich only) service, are also providing credits for the time period during which customers were affected. Customers should call their individual providers for specific details.

Cellular phone provider Sprint says it would not charge Fairfield County customers affected by the storm until later in the month. "To assist our customers impacted by the storm, Sprint is crediting back late fee, overage charges for voice, text and data; roaming fees; and call-forwarding fees for Sprint services used between Oct. 29 and Nov. 28,” it said in its website.

And AT&T says it will “extend late-payment window for wireless and landline customers who are behind, waive late payment fees and will not disconnect services because of non-payment.”

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Comments (6)

Unlike all the other cable providers mentioned, Comcast told me that Comcast will not refund or credit for lack of service due to the power outage caused by Sandy.

I guess that is what Comcast means by being "sensitive to [customers'] specific needs and circumstances." The customer service representative was very polite when she told me "no".

thanks, flageb. last storm, they said, "tough luck, no electricity, no cable." guess they're being nicer about it this time.

For Cablevision, save yourself the waste of a phone call. They eventually tell you to go to to fill out the form for a credit. You will have to log in under the main account holder.

Took me five minutes on the phone and three menus to get that information. Took one second to fill out the form online.

for some reason, I couldn't find the online form and ended up calling. punched in a few numbers, on the phone tree & the magic one was #7 for the credit. they said it may take a few billing cycles for it to catch up, so I'll keep an eye on it. that's how many days I was w/o power. glad I read the article, and thanks again!

Thanks for commenting, Jeanmarie, and glad you found the article helpful.